20+ Years of Strategic Expertise
With over 20 years of experience building digital businesses and exceptional customer experiences, we have honed a methodology that blends deep industry insight with a customer-centric approach. Our approach is defined by a commitment to building lasting relationships and delivering results that truly matter.
Trusted by Market Leaders
Canada Goose
Signet Jewelers
GoPro
Puma
Vera Bradley
Genesco Inc
Hanna Andersson
Aéroports de Montréal
GameStop
General Motors
Services
Fractional Leadership
Strategic executive guidance on an interim, or flexible, part-time basis for growing teams.
Digital Strategy
Aligning technology with business goals for sustainable, multi-channel growth.
Digital Transformation
Modernizing core operations and technology to improve business efficiency.
Customer Experience
Designing seamless, human-centric journeys that foster long-term brand loyalty.
Ready to talk about your project?
Our Methodology
01
Listening
We begin by diving deep into your current landscape, understanding your unique challenges and aspirations through open, human-centric dialogue.
02
Strategy Design
Based on our findings, we craft a bespoke strategy that aligns perfectly with your business goals, ensuring a clear path forward.
03
Implementation
We don't just plan; we execute. We provide the tools and guidance needed to transform your strategy into tangible results.
04
Growth
We stay with you throughout the journey, refining and scaling your approach as your business evolves and grows.
Client Kudos
"I hired Jessie for a short-term/long-impact project. We needed someone to overhaul our Customer Service and establish improved ground rules for training, processes and customer satisfaction. So glad I did. Jessie proved to be thorough, passionate, professional and very cool under pressure. She ran independently, quickly earned the team's respect, and delivered flawlessly.This BFCM, I slept soundly knowing that CS was in check under Jessie's watch and that every customer was getting stellar service. Thank you, Jessie. You are a delight to work with."
— Mariela Rovito, Co-Founder & CEO, Eberjey
"You've brought a lot more to Ecom than anyone else ever has in this role."
— CFO, Global CPG Company
"Jessie has been a steady leader for the team twice. Very much appreciate her leadership with the group."
— CEO, Global CPG Company
"Huge congratulations to you and the team for delivering the phenomenal results over December. Your work and leadership over the last few months certainly contributed to the full team effort to drive sales and margin over the line."
— Chief Brand Officer, Accessories Retailer